Terms and Conditions
We encourage all people considering booking to come along and view our class before booking onto it. This will enable you to be sure you can make the allocated time and that you like the way we run our classes. We do not allow any form of harsh handling and we use proven kind and effective techniques. Therefore, we do not accept check chains, pinch, prong, electric or compressed air collars, rattle cans, water sprays or any aversive devices. All you need to bring is a standard lead or training lead plus a collar that is as wide and comfortable as possible, a harness if required and a variety of training treats.
You must not knowingly book an aggressive or highly reactive dog onto these courses (except the Rehab course). If in doubt, please make arrangement for us to assess your dog before booking onto a course. This can be done at the venue you are considering attending. If you have not asked us to assess your dog and then find that your dog is highly reactive, nervous or aggressive we may not refund your course payment. However, if we have assessed your dog and still find the dog is aggressive in the class we will offer an alternative solution such as one to one training or an outdoor class etc in order to meet your aims.
We use disinfectants to reduce risks of disease. We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. This has not happened before, however, there is a very small risk with un-vaccinated puppies. We would ask that you ensure you only bring healthy dogs/puppies to class. If you suspect your dog may be ill (diarrhoea/vomiting/off food) please do not bring him/her to class.
The behaviour package consists of an initial 2/3 hour meeting at the client’s home, three weekly catch-up calls and one final one-hour lesson at Widget’s Farm. The package will aim to complete a month after the initial consultation. Owners are required to put in place any management requests made by the behaviourist in advance of the consultation.
Keeping in touch (training and behaviour packages)
We will send you notes by email following the initial face to face session. While we may send reminder emails, you are responsible for contacting us with progress reports. We will call you on an agreed evening for the catch-ups and, if unanswered, will try twice before closing the update task for that week.
If you have not responded to our emails, we will assume you have decided to not to continue with our services. You will be removed from our active client list. You may reapply for additional support.
Behaviour packages and expiry date
Your package sessions should be scheduled within 2 months of the initial consultation. If unavoidable circumstances such as illness interfere please let us know as soon as possible. Should a pre-paid session not be booked within 2 months of the initial consult, no refund will be given.
Cancelling or rescheduling
Please give us as much notice as possible if you need to cancel or reschedule a booked session.
Payment in full is required at the time of booking to secure your place. To ensure your place is booked it is better to pay online. If it becomes necessary to cancel the course after you have booked and paid for it, but before you have started it, for a refund we require 14 days notice for standard dog training courses (ie puppy and adolescent class) and 30 days notice for any of the specialist events or guest trainers. Any refund made will be reduced by an administration fee of £15.00. If you start the course and then cancel or fail to turn up no refund will be made.
Sessions are non-transferable, if you miss a class we may send you homework but we cannot guarantee a catch-up session.
Cancellation with less than 48 hours notice - full fee payable or you may reschedule with a 50% additional charge. Cancellations with less than 24 hours notice - no refund.
behaviour consults and package sessions
Cancellation with less than 48 hours notice - no refund or reschedule with £50 additional charge
Health & Safety
If your pet is ill or suffers an injury immediately prior to or during the Event, please notify the Office. Do not bring your pet to the Event if s/he is ill or injured, or has been infected with, or has been in contact with another dog infected with, a contagious disease.
If your pet is neutered immediately prior to or during the Event, please notify the Office.
Dog training is a physical activity and as such Handlers are reminded to train with due care and attention to their own safety and that of others. Handlers are responsible for the conduct of their dog at all times.
Handlers and Delegates are reminded to refrain from the use of harsh handling, aversive techniques and equipment intended to punish e.g. choke chains, prong collars, pet correctors etc.
Widget’s Farm will make all reasonable endeavours to run courses in a safe and professional manner at all times and in accordance with veterinary advice (where applicable) and good practice. Widget’s Farm has public liability and general insurance suitable for a dog training club. Any physical activity can have risks, however remote. Participation in Widget’s Farm activities is entirely at the risk of the participant. Neither Widget’s Farm, nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by Widget’s Farm insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.